SP_PM4D_191
© Ricardo Venâncio Lopes

LISBON – With this project, DIVERGENTE developed tools to make the distribution of independent journalism more accessible and sustainable: a CRM to strengthen communication with institutions, local organisations and communities, and a dissemination hub where potential partners can discover DIVERGENTE’s live journalism formats, investigations and purpose. The tools supported outreach to underserved communities, including residents of disadvantaged neighbourhoods in Lisbon and rural areas, helping create new opportunities for them to engage directly with journalism and journalists.

Project Activities

With the funding, DIVERGENTE developed a set of tools and activities to strengthen the distribution of independent journalism and build more lasting relationships with underserved audiences.

The project’s main outputs were a CRM system and a dedicated dissemination hub for live journalism.

The CRM brought together and organised DIVERGENTE’s contacts, including local organisations, institutions, NGOs and community partners, allowing the newsroom to communicate more easily with specific communities and target outreach by location, interests and previous interactions.

The dissemination hub provides potential partners with a clear overview of what live journalism is, why it matters, which formats DIVERGENTE offers and which investigations can be brought to different communities. This makes it easier for organisations to understand the concept of live journalism and explore possible collaborations without relying on individual explanations.

The project also supported five live journalism activities in underserved territories. These events created opportunities for residents to meet journalists, engage with investigations and discuss the issues that matter to them. They also served to gather feedback through surveys, helping DIVERGENTE understand how participants relate to journalism, what information they find difficult to access and which topics they feel are missing from the media.

Together, these activities strengthened DIVERGENTE’s capacity to reach audiences beyond its existing networks and created the infrastructure needed to make community-based journalism more systematic, targeted and sustainable.

What is the impact?

The project contributed to addressing news deserts by strengthening DIVERGENTE’s capacity to reach communities that are underserved by existing media. It focused on creating the infrastructure needed for a longer-term response in media deserts: to communicate more systematically with relevant institutions and community organisations, facilitate partnerships around live journalism, and carry out pilot activities in underserved territories to collect feedback from communities to shape future action.

The impact on news deserts is therefore best understood as laying the foundations for a longer-term, scalable model of distribution and community engagement.

Through live journalism events in disadvantaged neighbourhoods, and suburbs of Lisbon as well as in rural areas, participants were able to watch and discuss investigations, ask questions and share their own perspectives. The activities also gave communities a space to express which topics they feel are missing from the media and what makes it difficult for them to access journalism.

The project also helped create relationships that went beyond individual events. In one of the live journalism events, for example, a group of youngsters who participated later visited DIVERGENTE’s newsroom and organised a collective interview with the team. While these are early signs rather than evidence of large-scale change, they show how bringing journalism closer to communities can create curiosity, participation and new forms of engagement with the media.

Project Pictures

Photos by Ricardo Venâncio Lopes

Supported
€39,730 allocated on 03/09/2025
ID:
PM4D/2025/191

Publication

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SOCIAL MEDIA

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  • Portugal

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